Privacy policy

1. INTRODUCTION

Welcome to the InfoXtreme inc. website located at www.info-xtreme.com (the “website”). InfoXtreme Inc. takes the privacy and security of your personal information very seriously. To that end, we have put measures in place to ensure that all personal information we collect about you is protected by a set of robust business procedures and rigorous security measures. These measures ensure that your information remains confidential and is used only for the purposes described in this policy, unless the law authorizes otherwise.

We are committed to being transparent about our personal information handling practices. Accordingly, this privacy policy establishes responsible and transparent practices for the management of personal information and complies with the federal Personal Information Protection and Electronic Documents Act, as well as the similar provincial laws of Alberta, British Columbia and Québec.

2. APPLICATION AND SCOPE

This privacy policy applies to the personal information we collect when you interact with InfoXtreme inc. through the website or by other means.

This policy generally applies to all personal information (as defined below in the “Definition of personal information” section of this policy) collected about you by InfoXtreme inc. or anyone acting as an agent or on our behalf, through the website or any other interaction you may have with us (for example, if you contact us by phone or email). Whenever you do business with InfoXtreme inc. or interact with us in any way, you are protected by the rights and safeguards set out in this privacy policy, and you expressly accept its terms.

3. DEFINITION OF PERSONAL INFORMATION

“Personal information” is defined broadly and includes any information about an identifiable individual as well as any technical information collected automatically. Aggregated or anonymous information is not considered personal information.

For the purposes of this privacy policy, “personal information” means any information about an identifiable individual. This may include, for example, your name, contact details, email address or information about the account you have created with us. It may also include other types of technical information, such as the IP address of website visitors or browsing history on our website, but only where such information can identify you personally. Aggregated information that cannot be linked to an identifiable individual is not considered personal information.

4. COLLECTION OF PERSONAL INFORMATION

As a general rule, we collect personal information directly from you, for example when you register or create an account on our website. We may also collect information automatically through our website, although this information does not necessarily identify you as an individual.

Information you provide directly:

When you interact with us, in most cases we collect personal information directly from you, including:

• Your contact details, such as name, email address, mailing address, telephone number and mobile number when you place an order on our website, create an account, subscribe to our newsletter, ask a question or contact us through our website or otherwise (for example, by phone or email);
• Any personal information contained in a document you provide to us.

Information collected automatically:

• When you visit our website, we may automatically collect information that does not necessarily identify you as an individual. For example, we may collect the following types of information:

• Browser, device and technical information. When you visit our website, we may collect technical information by electronic means such as cookies. This may include information about your visit or use, including the IP address of your device or computer (i.e. the number automatically assigned to your device or computer when you access the Internet, which can sometimes be used to determine your general geographic location) and the browser used to access our website, your operating system, your screen resolution, your location, browser language settings, the site you were previously browsing, search keywords (if you used a search engine), the number of pages viewed, as well as the information you entered and the advertisements you viewed. You can block the use of cookies by enabling the appropriate settings in your browser. In most browsers, the help function will tell you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, or how to disable all cookies. If you choose to refuse cookies or block them later, you may not be able to access the content of our website or parts of it. In addition, you can disable or delete similar data used by browser add-ons by changing the add-on’s settings or visiting the manufacturer’s website.

• Google Analytics.

We use Google Analytics, which allows us to obtain information about users’ online activities, including pages viewed, source and time spent on our website. This information is de-identified and displayed as figures, which means that it cannot be traced back to individuals. You can opt out of Google Analytics by visiting the Google Analytics opt-out page.

4.1 CALL RECORDINGS

InfoXtreme’s IP telephony service includes call recording. A recording contains the voices of the people taking part in the call, including people who are not InfoXtreme clients.

These recordings are kept on servers located in the United States, in the data centres of InfoXtreme’s hosting provider. InfoXtreme accesses them only at the request of the client concerned or for the needs of the service, and communicates them to no other third party unless the law requires it. Section 9 describes this communication outside Quebec.

The client who subscribes to the service determines how this feature is used and remains responsible for informing the people whose calls are recorded. The retention period, how to request a shorter one and how to disable recording are described in section 8 of the IP telephony service terms.

Administering the phone system technically provides access to recordings. The monthly retrieval described in the next section opens none of them, and access leaves a trace in the system logs.

4.2 CALL RECORDS

Each client’s phone system keeps a call log. For each call, this log shows the date, the calling and called numbers, the duration and the direction of the call. It does not contain the content of conversations. Like recordings, it also concerns people who are not InfoXtreme clients.

InfoXtreme retrieves this log every month, automatically, for two reasons: to measure the minutes billed to the client and to verify that the service is working properly. No decision concerning a person is made on the basis of this processing.

The records are kept on servers located in the United States, in the data centres of InfoXtreme’s hosting provider. How minutes are measured is described in section 5 of the IP telephony service terms.

4.3 OUR PHONE SYSTEM AND OUR AUTOMATED ASSISTANT

This section describes how the calls you make to InfoXtreme are processed. It is separate from section 4.1, which covers the recording service sold to our clients: in that case, it is the client who determines how the feature is used. Here, InfoXtreme is responsible.

Calls to our offices are recorded. Our phone system keeps a recording of calls, with the calling number, the called number, the time and the duration. These recordings are used to find what was agreed during a call and to improve the quality of our service. The audio stays on our servers.

An automated assistant answers a single line. It does not answer calls to our offices. Its own calls, incoming and outgoing, are also recorded by our phone system, and it announces at the start of each call that the call is recorded. When you speak to this assistant, what you say is transcribed on our own servers, located in the United States, in our hosting provider’s data centres. The resulting text is then sent to our artificial intelligence provider so that the assistant can compose its reply, and that reply is sent to a speech synthesis provider to be spoken. These providers are located outside Quebec, which means that the laws of their jurisdiction apply to these exchanges. Section 9 describes what this implies.

This assistant may also listen to the recordings of our offices. It does not answer these calls, but it has access to all of their recordings and may listen to them for the same purposes. When it processes one, the recording is transcribed on our own servers, in the United States, and the resulting text may be sent to the artificial intelligence provider described in the previous paragraph.

What does not leave our servers. The sound of your voice. What is sent to these providers is text, never audio.

If you prefer not to speak to the assistant, say so during the call and a person will take over.

5. USE OF PERSONAL INFORMATION

We may use your personal information to provide our services, for our own internal purposes and for marketing and advertising purposes, although the latter is subject to your right to withdraw your consent as provided in this policy. We may also anonymize or aggregate personal information so that it no longer identifies individuals, and use it for any lawful purpose.

In general, InfoXtreme inc. uses personal information to provide its services to its clients. For example, we will use your contact details and information about your InfoXtreme inc. account to process your request and communicate with you about your order. We will also use your personal information to verify your identity if you contact us by phone or otherwise.

Always in compliance with applicable laws, we may also use your personal information for the following purposes:

• For internal training, quality assurance, risk management and the detection of fraudulent acts, or to meet our legal and regulatory requirements;
• To understand and assess the changing interests and needs of our clients in order to offer personalized services, improve our services and develop new ones;
• Subject to your right to withdraw your consent as provided in this privacy policy, to contact you to send you advertising and marketing messages such as promotional codes, including through our newsletter, or to conduct surveys on the quality of our services or customer service. Where possible, rather than using personal information, we will anonymize or aggregate it so that it no longer identifies individuals, and use it for the purposes mentioned above or for any other lawful purpose.

6. DISCLOSURE OF PERSONAL INFORMATION

InfoXtreme Inc. may share your information with freelancers to fulfil your request. We may also disclose your personal information to our service providers or to another company as part of a business transaction. In some situations, we may also provide your personal information to third parties where permitted or required by law (for example, in response to a court order or during an investigation).

InfoXtreme inc. may make your information available to third parties or service providers to achieve the purposes for which it was collected or in accordance with this privacy policy. InfoXtreme inc. will not sell your personal information to third parties. However, we may disclose your personal information where permitted by law or in the following situations:

• Service providers. We may engage service providers to provide services on our behalf. For example, the software vendors used by InfoXtreme Inc. to deliver services. We only provide our service providers with the information they need to deliver the requested services. They are prohibited from using this information for purposes other than providing the services for which we have engaged them. These service providers are not authorized to disclose this information. InfoXtreme Inc. will endeavour to protect personal information disclosed to third parties through contractual agreements.

  The main categories of service providers that may receive personal information, and where they process it, are as follows:

  • our hosting provider, in the United States: hosting of our servers, including our clients’ phone systems;
  • our hosting provider, in Germany: our clients’ backup copies;
  • an artificial intelligence model provider, in the United States: assisted administration of our systems;
  • a speech synthesis service, in India: telephone greeting messages;
  • our email and office software provider;
  • our telephone network provider: call routing.
• Where permitted or required by law. InfoXtreme Inc. may be required to disclose personal information under a law, regulation, court order, subpoena, valid request, search warrant, government investigation or any other legal or valid request. We may also disclose information to our accountants, auditors, agents and lawyers in connection with the enforcement or protection of our legal rights. We also reserve the right to report any activity that we believe in good faith to be unlawful to law enforcement or the police in an emergency, or where permitted or required by law. We may disclose certain personal information if we have reasonable grounds to believe that disclosure is reasonably necessary to protect our rights, property, safety and that of others, in accordance with the law or where permitted by law.

7. YOUR CONSENT AND YOUR RIGHT TO WITHDRAW IT

When you interact with InfoXtreme inc. through our website or otherwise, you agree to be bound by this privacy policy. You have the right to withdraw your consent at any time.

In general, when you interact with InfoXtreme inc. through our website or otherwise (for example, when you send us a request), you consent to the collection, use and disclosure of your personal information in accordance with this privacy policy. Personal information may only be collected, used or disclosed without consent in accordance with applicable laws. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To make these choices, you can inform us by contacting customer service or by using the contact details provided in the “Contact us” section below. You may also withdraw your consent to the use of your personal information for the following purposes:

To contact you in order to send you advertising and marketing messages about additional services that may interest you, including our newsletter. You can always limit the electronic communications that InfoXtreme inc. sends you. To unsubscribe from commercial emails, simply click on the unsubscribe link at the bottom of the commercial electronic communications we send you. Please note that even if you no longer receive promotional communications, we may still need to send you important information about your account.

To conduct surveys on the quality of our services or our customer service.

8. THIRD-PARTY PRIVACY POLICIES

This privacy policy only concerns the collection, use and disclosure of personal information by InfoXtreme inc. Other websites have their own privacy policies and practices.

This privacy policy only concerns the collection, use and disclosure of personal information by InfoXtreme inc. Other websites that may be accessible from the InfoXtreme inc. website have their own privacy policies and their own practices for the collection, use and disclosure of data. We encourage you to familiarize yourself with the privacy statements of all third parties before providing them with information or taking advantage of an offer or promotion.

9. PERSONAL INFORMATION OUTSIDE YOUR COUNTRY OF RESIDENCE

Some personal information is communicated outside Quebec, in particular to the United States, Germany and India, through the providers described in section 6. This information remains subject to the laws of the jurisdictions where it is processed, and the authorities of those jurisdictions may have access to it under those laws.

10. SECURITY OF PERSONAL INFORMATION

We strive to protect your personal information against unauthorized access.

We will adopt appropriate security measures to protect your personal information against unauthorized access. InfoXtreme inc. has put in place security measures that include administrative, technical and physical controls designed to protect your personal information.

11. RETENTION PERIODS

We keep your personal information only for as long as necessary for the identified purposes, or as required by law.

Your personal information will only be kept for as long as necessary for the identified purposes and with your consent, or as required by law. For example, we generally keep information for the period necessary to provide services to a client and for a period of three (3) years after the end of the business relationship, unless the law requires us to keep this information, or in the event of a dispute or potential dispute.

Personal information that is no longer needed for the identified purposes will be destroyed, erased or anonymized. InfoXtreme inc. has established and implemented detailed retention principles and will ensure the destruction of personal information in a manner that prevents unauthorized access.

12. ACCESS AND CORRECTION

You have the right to access your personal information and to correct it by contacting us, as indicated in the “Contact us” section.
InfoXtreme inc. respects your right to access and correct your personal information. If you have an online account with us, you can log in to your account at any time to access the information you have provided to us, such as your contact details, and update it. In addition, InfoXtreme inc. complies with all laws regarding access and correction. If you need help updating your personal information, please contact us using the contact details in the “Contact us” section below.

13. ARTIFICIAL INTELLIGENCE

InfoXtreme uses an artificial intelligence agent to monitor and administer its systems and those it manages for its clients. This agent acts under the supervision of InfoXtreme’s staff, who remain responsible for it. Its actions are logged and these logs are kept for twelve months. Only the information necessary for the task at hand is sent to the artificial intelligence model provider, located in the United States. No decision concerning a person is made solely on the basis of automated processing. For any question about this use, you may contact us using the contact information at the end of this policy.

14. CONTACT US

For any question, concern or complaint regarding this privacy policy or the personal information that InfoXtreme inc. holds about you or that may have been disclosed to third parties, please contact: Yannick Dugas
MAILING ADDRESS:
4200 Rue Principale, Saint-Félix-de-Valois, QC J0K 2M0
PHONE NUMBER: (450) 889-7163
EMAIL: yannick@info-xtreme.com InfoXtreme inc. will review and update its policies and procedures as needed to comply with rules and regulations, and to reflect new technologies and applicable standards. Our privacy policy may therefore be amended from time to time. We will post any change to our policy on our website and, if the changes are significant, we will post a more prominent notice to that effect. This privacy policy was updated on October 5, 2026. In the event of any difference in meaning or interpretation between this privacy policy and any translation, the French version prevails.