1. INTRODUCTION

Welcome to the InfoXtreme inc. website located at www.infoxtreme.com (the “website”). InfoXtreme Inc. takes the privacy and security of your personal information very seriously. As such, we have put measures in place to ensure that all personal information we collect about you is protected by a set of robust business procedures and rigorous security measures. These measures ensure that your information remains confidential and is used only for the purposes described in this policy, unless otherwise permitted by law.

We are committed to being transparent about our personal information handling practices. Accordingly, this privacy policy establishes responsible and transparent practices for the management of personal information and complies with the federal Personal Information Protection and Electronic Documents Act, as well as the similar provincial laws of Alberta, British Columbia and Québec.

2. APPLICATION AND SCOPE

This privacy policy applies to the personal information we collect when you interact with InfoXtreme inc. through the website or by other means.

This policy generally applies to all personal information (as defined below in the “Definition of personal information” section of this policy) collected about you by InfoXtreme inc. or anyone acting as an agent or on our behalf, through the website or any other interaction you may have with us (for example, if you contact us by phone or email). Whenever you do business with InfoXtreme inc. or interact with us in any way, you are protected by the rights and safeguards set out in this privacy policy, and you expressly accept its terms.

3. DEFINITION OF PERSONAL INFORMATION

“Personal information” is defined broadly and includes any information about an identifiable individual as well as any technical information collected automatically. Aggregated or anonymous information is not considered personal information.

For the purposes of this privacy policy, “personal information” means any information about an identifiable individual. This may include, for example, your name, contact details, email address or information about the account you have created with us. It may also include other types of technical information, such as the IP address of website visitors or browsing history on our website, but only where such information can identify you personally. Aggregated information that cannot be linked to an identifiable individual is not considered personal information.

4. COLLECTION OF PERSONAL INFORMATION

As a general rule, we collect personal information directly from you, for example when you register or create an account on our website. We may also collect information automatically through our website, although this information does not necessarily identify you as an individual.

Information you provide directly:

When you interact with us, in most cases we collect personal information directly from you, including:

• Your contact details, such as name, email address, mailing address, telephone number and mobile number when you place an order on our website, create an account, subscribe to our newsletter, ask a question or contact us through our website or otherwise (for example, by phone or email);
• Any personal information contained in a document you provide to us.

Information collected automatically:

• When you visit our website, we may automatically collect information that does not necessarily identify you as an individual. For example, we may collect the following types of information:

• Browser, device and technical information. When you visit our website, we may collect technical information by electronic means such as cookies. This may include information about your visit or use, including the IP address of your device or computer (i.e. the number automatically assigned to your device or computer when you access the Internet, which can sometimes be used to determine your general geographic location) and the browser used to access our website, your operating system, your screen resolution, your location, browser language settings, the site you were previously browsing, search keywords (if you used a search engine), the number of pages viewed, as well as the information you entered and the advertisements you viewed. You can block the use of cookies by enabling the appropriate settings in your browser. In most browsers, the help function will tell you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, or how to disable all cookies. If you choose to refuse cookies or block them later, you may not be able to access the content of our website or parts of it. In addition, you can disable or delete similar data used by browser add-ons by changing the add-on’s settings or visiting the manufacturer’s website.

• Google Analytics.

We use Google Analytics, which allows us to obtain information about users’ online activities, including pages viewed, source and time spent on our website. This information is de-identified and displayed as figures, which means that it cannot be traced back to individuals. You can opt out of Google Analytics by visiting the Google Analytics opt-out page.
Ad retargeting. We use services such as Google AdWords remarketing to promote InfoXtreme Inc. on the web and on third-party websites (including Google) to previous visitors of our site. AdWords remarketing will show you ads based on the parts of the website you visited by placing a cookie in your web browser. Our ads may therefore be shown to previous visitors who did not complete a task on our website, on the Google search results page or on a site in the Google Display Network. This cookie does not identify you and does not give access to your computer or mobile device. The cookie is only used to tell other websites that you visited a particular page on our website, so that you can see ads related to that page. If you do not wish to take part in Google AdWords remarketing, you can opt out by visiting the Google Ad Manager preferences page.

4.1 LES ENREGISTREMENTS D’APPELS

Le service de téléphonie IP d’InfoXtreme comprend l’enregistrement des appels. Un enregistrement contient la voix des personnes qui participent à l’appel, y compris celle de personnes qui ne sont pas clientes d’InfoXtreme.

Ces enregistrements sont conservés sur des serveurs situés au Canada. InfoXtreme n’y accède que sur demande du client concerné ou pour les besoins du service, et ne les communique à un tiers que si la loi l’exige.

Le client qui souscrit au service détermine l’usage de cette fonction et demeure responsable d’informer les personnes dont les appels sont enregistrés. La durée de conservation, la façon d’en demander une plus courte et la désactivation de l’enregistrement sont décrites à la section 8 des Conditions du service de téléphonie IP.

L’administration du système téléphonique donne techniquement accès aux enregistrements. Le relevé mensuel décrit à la section suivante n’en ouvre aucun, et les accès laissent une trace dans les journaux du système.

4.2 LES RELEVÉS D’APPELS

Le système téléphonique de chaque client tient un journal des appels. Ce journal indique, pour chaque appel, la date, les numéros appelants et appelés, la durée et le sens de l’appel. Il ne contient pas le contenu des conversations. Comme les enregistrements, il concerne aussi des personnes qui ne sont pas clientes d’InfoXtreme.

InfoXtreme relève ce journal chaque mois, de façon automatisée, pour deux raisons : mesurer les minutes facturées au client et vérifier le bon fonctionnement du service. Aucune décision concernant une personne n’est prise sur la base de ce traitement.

Les relevés sont conservés sur des serveurs situés au Canada. La façon dont les minutes sont mesurées est décrite à la section 5 des Conditions du service de téléphonie IP.

4.3 NOTRE SYSTÈME TÉLÉPHONIQUE ET NOTRE ASSISTANT AUTOMATISÉ

Cette section décrit le traitement des appels que vous faites à InfoXtreme. Elle est distincte de la section 4.1, qui porte sur le service d’enregistrement vendu à nos clients : dans ce cas, c’est le client qui détermine l’usage de la fonction. Ici, c’est InfoXtreme qui est responsable.

Les appels à nos bureaux sont enregistrés. Notre système téléphonique conserve un enregistrement des appels, avec le numéro appelant, le numéro appelé, l’heure et la durée. Ces enregistrements servent à retrouver ce qui a été convenu lors d’un appel et à améliorer la qualité de notre service. Ils demeurent sur nos serveurs et ne sont transmis à personne.

Un assistant automatisé répond à une seule ligne. Il ne répond pas aux appels de nos bureaux. Lorsque vous parlez à cet assistant, ce que vous dites est transcrit sur nos propres serveurs, au Québec. Le texte obtenu est ensuite transmis à notre fournisseur d’intelligence artificielle pour que l’assistant puisse composer sa réponse, et cette réponse est transmise à un fournisseur de synthèse vocale pour être prononcée. Ces fournisseurs sont situés à l’extérieur du Québec, ce qui signifie que les lois de leur territoire s’appliquent à ces échanges. La section 9 décrit ce que cela implique.

Ce qui ne quitte pas nos serveurs. Le son de votre voix. Ce qui est transmis à ces fournisseurs est du texte, jamais de l’audio.

Si vous préférez ne pas parler à l’assistant, dites-le pendant l’appel et une personne prendra le relais.

5. USE OF PERSONAL INFORMATION

We may use your personal information to provide our services, for our own internal purposes and for marketing and advertising purposes, although the latter is subject to your right to withdraw your consent as provided in this policy. We may also anonymize or aggregate personal information so that it no longer identifies individuals, and use it for any lawful purpose.

In general, InfoXtreme inc. uses personal information to provide its services to its clients. For example, we will use your contact details and information about your InfoXtreme inc. account to process your request and communicate with you about your order. We will also use your personal information to verify your identity if you contact us by phone or otherwise.

Always in compliance with applicable laws, we may also use your personal information for the following purposes:

• For internal training, quality assurance, risk management and the detection of fraudulent acts, or to meet our legal and regulatory requirements;
• To understand and assess the changing interests and needs of our clients in order to offer personalized services, improve our services and develop new ones;
• Subject to your right to withdraw your consent as provided in this privacy policy, to contact you to send you advertising and marketing messages such as promotional codes, including through our newsletter, or to conduct surveys on the quality of our services or customer service. Where possible, rather than using personal information, we will anonymize or aggregate it so that it no longer identifies individuals, and use it for the purposes mentioned above or for any other lawful purpose.

6. DISCLOSURE OF PERSONAL INFORMATION

InfoXtreme Inc. may share your information with freelancers to fulfil your request. We may also disclose your personal information to our service providers or to another company as part of a business transaction. In some situations, we may also provide your personal information to third parties where permitted or required by law (for example, in response to a court order or during an investigation).

InfoXtreme inc. may make your information available to third parties or service providers to achieve the purposes for which it was collected or in accordance with this privacy policy. InfoXtreme inc. will not sell your personal information to third parties. However, we may disclose your personal information where permitted by law or in the following situations:

• Service providers. We may engage service providers to provide services on our behalf. For example, the software vendors used by InfoXtreme Inc. to deliver services. We only provide our service providers with the information they need to deliver the requested services. They are prohibited from using this information for purposes other than providing the services for which we have engaged them. These service providers are not authorized to disclose this information. InfoXtreme Inc. will endeavour to protect personal information disclosed to third parties through contractual agreements.
• Where permitted or required by law. InfoXtreme Inc. may be required to disclose personal information under a law, regulation, court order, subpoena, valid request, search warrant, government investigation or any other legal or valid request. We may also disclose information to our accountants, auditors, agents and lawyers in connection with the enforcement or protection of our legal rights. We also reserve the right to report any activity that we believe in good faith to be unlawful to law enforcement or the police in an emergency, or where permitted or required by law. We may disclose certain personal information if we have reasonable grounds to believe that disclosure is reasonably necessary to protect our rights, property, safety and that of others, in accordance with the law or where permitted by law.

7. YOUR CONSENT AND YOUR RIGHT TO WITHDRAW IT

When you interact with InfoXtreme inc. through our website or otherwise, you agree to be bound by this privacy policy. You have the right to withdraw your consent at any time.

In general, when you interact with InfoXtreme inc. through our website or otherwise (for example, when you send us a request), you consent to the collection, use and disclosure of your personal information in accordance with this privacy policy. Personal information may only be collected, used or disclosed without consent in accordance with applicable laws. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To make these choices, you can inform us by contacting customer service or by using the contact details provided in the “Contact us” section below. You may also withdraw your consent to the use of your personal information for the following purposes:

To contact you in order to send you advertising and marketing messages about additional services that may interest you, including our newsletter. You can always limit the electronic communications that InfoXtreme inc. sends you. To unsubscribe from commercial emails, simply click on the unsubscribe link at the bottom of the commercial electronic communications we send you. Please note that even if you no longer receive promotional communications, we may still need to send you important information about your account.

To conduct surveys on the quality of our services or our customer service.

8. THIRD-PARTY PRIVACY POLICIES

This privacy policy only concerns the collection, use and disclosure of personal information by InfoXtreme inc. Other websites have their own privacy policies and practices.

This privacy policy only concerns the collection, use and disclosure of personal information by InfoXtreme inc. Other websites that may be accessible from the InfoXtreme inc. website have their own privacy policies and their own practices for the collection, use and disclosure of data. We encourage you to familiarize yourself with the privacy statements of all third parties before providing them with information or taking advantage of an offer or promotion.

9. PERSONAL INFORMATION OUTSIDE YOUR COUNTRY OF RESIDENCE

We may store your personal information outside Canada and, as a result, it may be subject to the laws of other jurisdictions and be made available to foreign government authorities.
In some cases, your personal information may be transferred to jurisdictions outside Canada. Consequently, you understand that your personal information will be subject to the laws of jurisdictions other than your country of residence and that foreign government authorities may have access to it without notice under legal orders applicable in those jurisdictions. Regardless of which company or person processes your information and where it is processed, we will take steps to protect your information in accordance with applicable data protection laws and this privacy policy.

10. SECURITY OF PERSONAL INFORMATION

We strive to protect your personal information against unauthorized access.

We will adopt appropriate security measures to protect your personal information against unauthorized access. InfoXtreme inc. has put in place security measures that include administrative, technical and physical controls designed to protect your personal information.

11. RETENTION PERIODS

We keep your personal information only for as long as necessary for the identified purposes, or as required by law.

Your personal information will only be kept for as long as necessary for the identified purposes and with your consent, or as required by law. For example, we generally keep information for the period necessary to provide services to a client and for a period of three (3) years after the end of the business relationship, unless the law requires us to keep this information, or in the event of a dispute or potential dispute.

Personal information that is no longer needed for the identified purposes will be destroyed, erased or anonymized. InfoXtreme inc. has established and implemented detailed retention principles and will ensure the destruction of personal information in a manner that prevents unauthorized access.

12. ACCESS AND CORRECTION

You have the right to access your personal information and to correct it by contacting us, as indicated in the “Contact us” section.
InfoXtreme inc. respects your right to access and correct your personal information. If you have an online account with us, you can log in to your account at any time to access the information you have provided to us, such as your contact details, and update it. In addition, InfoXtreme inc. complies with all laws regarding access and correction. If you need help updating your personal information, please contact us using the contact details in the “Contact us” section below.

13. CONTACTEZ-NOUS

For any question, concern or complaint regarding this privacy policy or the personal information that InfoXtreme inc. holds about you or that may have been disclosed to third parties, please contact: Yannick Dugas
MAILING ADDRESS:
4200 Rue Principale, Saint-Félix-de-Valois, QC J0K 2M0
PHONE NUMBER: (450) 889-7163
EMAIL : yannick@info-xtreme.com InfoXtreme inc. révisera et mettra à jour ses politiques et procédures au besoin pour se conformer aux règles et règlements, et pour refléter les nouvelles technologies et les normes applicables. Notre politique de confidentialité peut donc être modifiée de temps à autre. Nous publierons toute modification de notre politique sur notre site web et, si les modifications sont importantes, nous publierons un avis plus visible à cet effet. Cette politique de confidentialité a été mise à jour le 19 septembre 2026. En cas de différence de sens ou d’interprétation entre la présente politique de confidentialité et toute traduction, la version française prévaut.