{"id":6764,"date":"2026-09-09T01:15:15","date_gmt":"2026-09-09T05:15:15","guid":{"rendered":"https:\/\/info-xtreme.com\/retours-remboursements\/"},"modified":"2026-09-19T18:33:52","modified_gmt":"2026-09-19T22:33:52","slug":"retours-remboursements","status":"publish","type":"page","link":"https:\/\/info-xtreme.com\/en\/retours-remboursements\/","title":{"rendered":"Return and refund policy"},"content":{"rendered":"
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Return and refund policy<\/h2>\n

Hardware, recurring services and work billed by the hour<\/h4>\n <\/div>\n\t \n
Home<\/a> \/<\/i> <\/div>\n\t\t<\/div>\n\t\t\n <\/div>\n <\/div><\/div><\/div><\/div><\/div>
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Return and refund policy<\/h1>\n

In effect as of September 19, 2026<\/em><\/p>\n

This policy distinguishes three very different things: the hardware<\/strong> you buy, the recurring services<\/strong> you subscribe to, and the work<\/strong> we bill by the hour. These terms are in addition to the Terms of use<\/a> and prevail over them on any point specific to returns and refunds. By purchasing an item or a service from InfoXtreme, the client accepts them.<\/p>\n

1. Hardware (phones, cartridges, equipment)<\/h2>\n

An item that works and matches what you ordered is not taken back. We help you choose before<\/em> the purchase precisely to spare you this situation: tell us what the device will be used for, and we will tell you whether it meets that need.<\/p>\n

A defective item is another story.<\/strong> If it arrives defective, or if it stops working within its warranty, it is replaced or refunded in full<\/strong>. Shipping costs are on us and no fees are withheld.<\/p>\n

Let us know before sending anything back: we will tell you how to proceed, and an item returned without prior agreement cannot be processed.<\/p>\n

2. Recurring services (hosting, backup, telephony, email)<\/h2>\n

These services are billed in advance for the coming period. A period that has begun is not refunded: cancellation takes effect at the end of the paid period. A client who cancels before the start of a new period owes nothing for it.<\/p>\n

Third-party fees are never refundable once incurred: the domain names<\/strong>, whose registration is final as soon as it is purchased from the registrar, and the annual licences<\/strong> for phone systems.<\/p>\n

3. Work billed by the hour<\/h2>\n

Time already spent on a job is not refundable. If a job did not produce the agreed result, talk to us: we redo the work at our expense rather than issue a refund.<\/p>\n

4. Warranty<\/h2>\n

The hardware we sell is covered by its manufacturer\u2019s warranty, whose duration and conditions vary by product. We tell you that duration at the time of purchase and help you with any claim, at no charge for our time.<\/p>\n

Our services are provided with competence and diligence. We do not guarantee that a service will run without any interruption: no provider can honestly promise that. We guarantee to restore the service as quickly as possible and to keep you informed.<\/p>\n

Nothing in this policy reduces the rights that the Consumer Protection Act<\/em> grants to Quebec consumers.<\/p>\n

5. Our liability<\/h2>\n

Our liability to you, for any cause, is limited to the amount you paid for the item or service in question.<\/p>\n

We are not liable for indirect damages: loss of profits, loss of clientele, loss or corruption of data, interruption of your business. This limit does not apply in the event of gross or intentional fault on our part, nor to bodily injury.<\/p>\n

6. How to make a request<\/h2>\n

Write to info@info-xtreme.com<\/a> or call 450 889-7163<\/a>, stating your invoice number and the reason for the request. We respond within three business days<\/strong> and tell you how to proceed.<\/p>\n

An accepted refund is credited to the original method of payment.<\/p>\n

7. Governing law<\/h2>\n

This policy is governed by the laws applicable in Quebec. Any dispute falls under the courts of the judicial district of Joliette.<\/p>\n

8. Contact us<\/h2>\n

InfoXtreme inc.
\n4200, rue Principale
\nSaint-F\u00e9lix-de-Valois (Qu\u00e9bec)
\nPhone: 450 889-7163<\/a>
\nEmail: info@info-xtreme.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Politique de retour et de remboursement Mat\u00e9riel, services r\u00e9currents et travail factur\u00e9 \u00e0 l\u2019heure Home \/ Politique de retour et de remboursement En vigueur le 19 septembre 2026 Cette politique distingue trois choses tr\u00e8s diff\u00e9rentes : le mat\u00e9riel que vous achetez, les services r\u00e9currents auxquels vous vous abonnez, et le travail que nous facturons \u00e0 l\u2019heure. Les pr\u00e9sentes conditions s\u2019ajoutent aux Conditions d\u2019utilisation et pr\u00e9valent [...]","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-vc.php","meta":{"footnotes":""},"class_list":["post-6764","page","type-page","status-publish","hentry"],"yoast_head":"Return and refund policy - InfoXtreme<\/title>\n<meta name=\"description\" content=\"Les d\u00e9lais, les conditions et la marche \u00e0 suivre pour un retour ou un remboursement chez InfoXtreme.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info-xtreme.com\/en\/retours-remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour et de remboursement - InfoXtreme\" \/>\n<meta property=\"og:description\" content=\"Les d\u00e9lais, les conditions et la marche \u00e0 suivre pour un retour ou un remboursement chez InfoXtreme.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info-xtreme.com\/en\/retours-remboursements\/\" \/>\n<meta property=\"og:site_name\" content=\"InfoXtreme\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/InfoXtremeInc\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-19T22:33:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/info-xtreme.com\/wp-content\/uploads\/2025\/03\/Logo_InfoXtreme_OG_fb-01.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1313\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/info-xtreme.com\\\/retours-remboursements\\\/\",\"url\":\"https:\\\/\\\/info-xtreme.com\\\/retours-remboursements\\\/\",\"name\":\"Politique de retour et de remboursement - 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