{"id":6762,"date":"2026-09-09T01:15:11","date_gmt":"2026-09-09T05:15:11","guid":{"rendered":"https:\/\/info-xtreme.com\/conditions-sauvegarde\/"},"modified":"2026-10-02T08:15:18","modified_gmt":"2026-10-02T12:15:18","slug":"conditions-sauvegarde","status":"publish","type":"page","link":"https:\/\/info-xtreme.com\/en\/conditions-sauvegarde\/","title":{"rendered":"Backup service terms"},"content":{"rendered":"
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Cloud backup service terms<\/h1>\n

What we back up, what we do not back up, and for how long<\/h4>\n <\/div>\n\t \n
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In effect as of November 1, 2026<\/strong><\/p>\n

Amendment published on October 2, 2026 to the terms in effect since September 16, 2026. In accordance with section 14, it takes effect thirty days after its publication. It adds section 15, End of service, and clarifies in section 7 how storage beyond the included amount is billed (business plans).<\/p>\n

These terms govern the cloud backup service<\/strong> provided by InfoXtreme inc. They are in addition to the Terms of use<\/a> and the Privacy policy<\/a>, which continue to apply. In the event of a discrepancy on a point specific to backup, these terms prevail.<\/p>\n

1. What the service covers<\/h2>\n

InfoXtreme copies to its infrastructure the data from the workstations and servers agreed upon with the client, and keeps it for the period provided for in the plan subscribed to. The service includes daily monitoring of backups and assistance with restoration.<\/p>\n

2. What is backed up<\/h2>\n

The scope is agreed upon in writing with the client<\/strong> : either the entire disk, or a list of named folders. If nothing is specified, the entire disk is backed up.<\/p>\n

Any change to the scope must be requested.<\/strong> The client should be aware that a reduction<\/em> of the scope removes data from the backup: that data is then deleted at the next purge cycle and can no longer be restored.<\/p>\n

2.1 Folders synced with a cloud service<\/h3>\n

Folders synchronized with a cloud service are not backed up<\/strong>, whether OneDrive, SharePoint, Google Drive, Dropbox, Box, iCloud or equivalent, even when they are located inside a folder that is otherwise backed up<\/strong>.<\/p>\n

The reason is technical and stems from the nature of these services: on the workstation, they often keep only a placeholder file<\/em>. The file appears normally on screen, with its name and size, but its content is not on the disk. The backup agent therefore cannot read it. Without this exclusion, the backup would record empty files while reporting success: apparent protection, with nothing behind it.<\/p>\n

What this means for the client.<\/strong> The content of these folders is protected by the cloud provider alone, according to that provider\u2019s retention rules. InfoXtreme holds no copy of it and cannot restore it.<\/strong> A client who wants this data to also be backed up by InfoXtreme must request it: the data will first have to be made available locally on the workstation, which takes up the corresponding disk space.<\/p>\n

This exclusion applies as of September 2, 2026 and covers
\nall protected workstations.<\/p>\n

3. When the backup takes place<\/h2>\n

The backup is not triggered at a fixed time: it starts as soon as the computer is online<\/strong>, and at the latest according to the plan\u2019s schedule (every 12 hours for files, once a week for disk images).<\/p>\n

A workstation that is turned off, asleep or disconnected from the network cannot be backed up.<\/strong> It will be backed up automatically when it comes back. InfoXtreme cannot guarantee a backup frequency on a device whose availability it does not control.<\/p>\n

The client can check at any time, in its client area, the status of each of its workstations: online or not, date of last connection and date of last backup. It is up to the client to react<\/strong> when a device stops appearing.<\/p>\n

4. Retention period<\/h2>\n

The retention period of the history depends on the plan subscribed to and is stated in its description. It refers to the depth of history restored<\/em>, not the number of copies kept.<\/p>\n

Switching to a plan with a shorter retention period results in the deletion of backups that exceed the new period<\/strong>, at the next purge cycle. This deletion is irreversible.<\/p>\n

5. Disk images<\/h2>\n

Disk images, which make it possible to rebuild an entire workstation, are included in business plans only<\/strong>. Residential plans protect files<\/em>, not a machine that can be restored as is.<\/p>\n

6. Restoration<\/h2>\n

Restoration is assisted by InfoXtreme, at the client\u2019s request, during business hours. The time required depends on the volume to be restored, the number of devices involved and the available network link: restoring a single workstation and restoring several do not take the same time. For this reason, no recovery time is guaranteed.<\/p>\n

In an emergency, the client can reach InfoXtreme at 450 889-7163, including outside business hours. The request is then handled as a priority. This emergency service is offered to all backup service clients, including residential plans.<\/p>\n

Time spent on restoration is billed at the hourly rates in effect, remotely or on site as the case may be.<\/p>\n

7. Measurement and billing<\/h2>\n

Storage is measured continuously and billed on the average for the period<\/strong>, not on a snapshot. Billing is done in arrears<\/strong> : a volume that is not yet known is not billed in advance.<\/p>\n

Protected devices are counted pro rata for the time they were protected.<\/p>\n

Storage beyond the included amount (business plans).<\/strong> When the monthly average exceeds the storage included in the plan, InfoXtreme bills for that month the option that costs the client the least: additional GB at the plan\u2019s rate, or one or more storage blocks (250 GB, 500 GB, 1 TB), with the balance per GB if applicable. The calculation is redone every month and does not commit the client beyond the month billed.<\/p>\n

8. Monitoring<\/h2>\n

InfoXtreme monitors the status of backups daily and is alerted as much by a failure<\/strong> as by silence<\/strong> : a device that stops reporting triggers the same check as a backup in error.<\/p>\n

9. Encryption<\/h2>\n

Transfers between your devices and our infrastructure are encrypted. Backups are then stored on our servers without additional encryption at rest: if you require your data to be encrypted at all times, encrypt it at the source; it will then be backed up encrypted.<\/p>\n

10. What the service does not replace<\/h2>\n