{"id":6751,"date":"2026-09-09T00:59:49","date_gmt":"2026-09-09T04:59:49","guid":{"rendered":"https:\/\/info-xtreme.com\/conditions-hebergement\/"},"modified":"2026-09-19T18:35:53","modified_gmt":"2026-09-19T22:35:53","slug":"conditions-hebergement","status":"publish","type":"page","link":"https:\/\/info-xtreme.com\/en\/conditions-hebergement\/","title":{"rendered":"Web hosting and domain name terms"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid\"  style=\" \"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div style=\"background: rgba(0, 0, 0, 0) url(https:\/\/info-xtreme.com\/wp-content\/uploads\/2016\/04\/site-img41.jpg) no-repeat scroll center top;\" class=\"page-header three\">\n    <div class=\"container\">\n      <div class=\"col-md-6 left-padd0 m-bottom2\">\n        <h2 class=\"uppercase font-thin font-white font30 m-bottom1\">Terms of service for web hosting and domain names<\/h2>\n        <h4 class=\"font-grey-light font18\">Ce que couvre l\u2019h\u00e9bergement, les noms de domaine, et les responsabilit\u00e9s de chacun<\/h4>\n      <\/div>\n\t  \n      <div class=\"col-md-6 left-padd0 pull-left\"><div class=\"breadcrumbs view-links\"><a href=\"https:\/\/info-xtreme.com\/en\">Home<\/a> <i>\/<\/i> <\/div>\n\t\t<\/div>\n\t\t\n    <\/div>\n  <\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"  style=\" \"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1775226017304\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><em>In effect as of September 4, 2026<\/em><\/p>\n<h2>1. Purpose<\/h2>\n<p>These terms govern the<strong>web hosting<\/strong>,<strong>email hosting<\/strong> and <strong>domain name management<\/strong> services provided by InfoXtreme inc. They are in addition to the <a href=\"\/en\/conditions-utilisation\/\">Terms of use<\/a> and the <a href=\"\/en\/politique-de-confidentialite\/\">Privacy policy<\/a>, which continue to apply. In the event of a discrepancy on a point specific to hosting or domain names, these terms prevail.<\/p>\n<p>En souscrivant \u00e0 un forfait d&rsquo;h\u00e9bergement ou de nom de domaine, ou en continuant de l&rsquo;utiliser, le client les accepte. La version en vigueur est celle publi\u00e9e sur cette page, \u00e0 la date indiqu\u00e9e en t\u00eate.<\/p>\n<h2>2. Plans and what they include<\/h2>\n<p>Each plan is defined by specific limits, enforced on our servers. They are as follows:<\/p>\n<table>\n<thead>\n<tr>\n<th>&nbsp;<\/th>\n<th>Bronze<\/th>\n<th>Silver<\/th>\n<th>Gold<\/th>\n<th>Platinum<\/th>\n<th>Email<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Disk space<\/td>\n<td>5 GB<\/td>\n<td>15 GB<\/td>\n<td>50 GB<\/td>\n<td>100 GB<\/td>\n<td>2 GB<\/td>\n<\/tr>\n<tr>\n<td>Websites<\/td>\n<td>1<\/td>\n<td>3<\/td>\n<td>5<\/td>\n<td>10<\/td>\n<td>none<\/td>\n<\/tr>\n<tr>\n<td>Domain aliases<\/td>\n<td>3<\/td>\n<td>10<\/td>\n<td>15<\/td>\n<td>25<\/td>\n<td>none<\/td>\n<\/tr>\n<tr>\n<td>Email accounts<\/td>\n<td>8<\/td>\n<td>20<\/td>\n<td>25<\/td>\n<td>50<\/td>\n<td>10<\/td>\n<\/tr>\n<tr>\n<td>Size per mailbox<\/td>\n<td>1 GB<\/td>\n<td>2 GB<\/td>\n<td>3 GB<\/td>\n<td>4 GB<\/td>\n<td>2 GB<\/td>\n<\/tr>\n<tr>\n<td>Databases<\/td>\n<td>5<\/td>\n<td>10<\/td>\n<td>15<\/td>\n<td>25<\/td>\n<td>none<\/td>\n<\/tr>\n<tr>\n<td>Mailing lists<\/td>\n<td>5<\/td>\n<td>10<\/td>\n<td>25<\/td>\n<td>50<\/td>\n<td>none<\/td>\n<\/tr>\n<tr>\n<td>SSL certificate<\/td>\n<td colspan=\"5\">Let&rsquo;s Encrypt included, renewed automatically<\/td>\n<\/tr>\n<tr>\n<td>Bandwidth<\/td>\n<td colspan=\"5\">unlimited<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Unlimited bandwidth means normal use for a business website. InfoXtreme may contact a client whose usage affects the operation of the shared server, in order to agree on a solution.<\/p>\n<h2>3. Space used and overage<\/h2>\n<p>The space used includes the site files, databases, mailboxes and logs. InfoXtreme monitors the space used and <strong>contacts the client when they approach the limit of their plan<\/strong>, so that they can clean up or move to a higher plan.<\/p>\n<p>Prolonged overage may result in a move to the plan matching actual usage, after agreement with the client. InfoXtreme does not interrupt a live site without notice for this reason.<\/p>\n<h2>4. Backups<\/h2>\n<p>InfoXtreme performs a <strong>daily backup of the hosting server<\/strong>, for recovery purposes in the event of a disaster affecting the server.<\/p>\n<p><strong>This backup is not a backup service for the client&rsquo;s site.<\/strong> It covers the server, its retention period is not guaranteed, and it does not replace a copy that the client would keep themselves. The client remains responsible for keeping their own copy of their site, databases and emails. InfoXtreme also offers separate backup services, which are covered by a separate agreement.<\/p>\n<h2>5. Availability<\/h2>\n<p>InfoXtreme uses reasonable means to keep the services accessible at all times, without being able to guarantee constant availability. Interruptions may occur for maintenance, security updates, or due to causes beyond our control. Planned interruptions are announced in advance whenever possible.<\/p>\n<h2>6. Domain names<\/h2>\n<ul>\n<li><strong>Ownership.<\/strong> The domain name belongs to the client. InfoXtreme acts as an intermediary with the registrar and registers it in the client&rsquo;s name.<\/li>\n<li><strong>Renewal.<\/strong> Domain names are renewed automatically, unless the client gives written notice to the contrary <strong>at least 30 days before the due date<\/strong>. Renewal is billed at the rate in effect at the time of renewal.<\/li>\n<li><strong>Term.<\/strong> A domain name may be registered or renewed for a term of 1 to 5 years, at the price of the chosen term.<\/li>\n<li><strong>Expiry.<\/strong> A domain name that is not renewed stops working on its expiry date. The delays and fees for recovery after expiry are those set by the registrar, and do not depend on InfoXtreme.<\/li>\n<li><strong>Transfer.<\/strong> The client may transfer their domain name to another provider at any time, provided their account is in good standing. InfoXtreme provides the authorization code upon written request.<\/li>\n<\/ul>\n<h2>7. Prices and billing<\/h2>\n<ul>\n<li>Prices are shown in <strong>Canadian dollars<\/strong> and are before GST and QST.<\/li>\n<li>Hosting plans are billed <strong>in advance<\/strong>, for the coming period. Domain names are billed in advance for the chosen term.<\/li>\n<li>The invoice is sent before the due date and is <strong>payable within 30 days<\/strong> of its issue.<\/li>\n<li>A plan change during the term results in an adjustment calculated <strong>pro rata<\/strong> for the days remaining before renewal.<\/li>\n<li>InfoXtreme may change its prices. Any increase is communicated <strong>at least 60 days before<\/strong> it applies, and only takes effect at the next renewal of the service concerned. A client who refuses an increase may terminate the service at its due date, without penalty.<\/li>\n<\/ul>\n<h2>8. Late payment<\/h2>\n<p>If payment is not received within 30 days of the due date, InfoXtreme may, after written notice of at least <strong>10 days<\/strong>, suspend the services concerned. Suspension makes the site and emails inaccessible, without erasing the data. Services are restored as soon as the balance is paid.<\/p>\n<h2>9. Termination and what happens to the data<\/h2>\n<ul>\n<li>The client may terminate a service at any time, in writing. Termination takes effect at the end of the period already paid; amounts paid for that period are not refunded.<\/li>\n<li>InfoXtreme may terminate a service with written notice of <strong>60 days<\/strong>, or immediately in the event of use contrary to section 10.<\/li>\n<li>Upon termination, the client may request a copy of their data. InfoXtreme provides it within a reasonable time, in a common format.<\/li>\n<li><strong>Data is kept for 30 days after the end of the service, then permanently deleted.<\/strong> After that period, it can no longer be recovered.<\/li>\n<\/ul>\n<h2>10. Acceptable use<\/h2>\n<p>The client agrees not to use the services to: distribute illegal content or content that infringes the rights of third parties; send unsolicited bulk email; host malware or phishing pages; attempt to access other people&rsquo;s data; or consume resources in a way that harms other clients on the shared server.<\/p>\n<p>The client is responsible for keeping the applications they install and the passwords they choose up to date. A compromised site may be suspended without notice while it is cleaned up, in order to protect other clients.<\/p>\n<h2>11. Personal information<\/h2>\n<p>The handling of personal information is described in InfoXtreme&rsquo;s <a href=\"\/en\/politique-de-confidentialite\/\">Privacy policy<\/a> . When the client hosts with us personal information about their own clients or employees, <strong>they remain responsible for it<\/strong> within the meaning of the law. InfoXtreme then acts as a service provider and uses it only to deliver the service.<\/p>\n<h2>12. Changes to these terms<\/h2>\n<p>InfoXtreme may change these terms. Any significant change is communicated to the client by email at least 30 days before it takes effect, and the update date is shown at the top of the page.<\/p>\n<h2>13. Governing law<\/h2>\n<p>These terms are governed by the laws applicable in the Province of Qu\u00e9bec. Any dispute falls under the courts of the judicial district of Joliette.<\/p>\n<h2>14. Contact us<\/h2>\n<p><strong>InfoXtreme inc.<\/strong><br \/>\n4200, rue Principale<br \/>\nSaint-F\u00e9lix-de-Valois (Quebec) J0K 2M0<br \/>\nPhone: 450 889-7163<br \/>\nEmail: <a href=\"mailto:info@info-xtreme.com\">info@info-xtreme.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Conditions des services d\u2019h\u00e9bergement Web et de noms de domaine Ce que couvre l\u2019h\u00e9bergement, les noms de domaine, et les responsabilit\u00e9s de chacun Home \/ En vigueur le 4 septembre 2026 1. Objet Les pr\u00e9sentes conditions encadrent les services d'h\u00e9bergement Web, d'h\u00e9bergement de courriel et de gestion de noms de domaine fournis par InfoXtreme inc. Elles s'ajoutent aux Conditions d'utilisation et \u00e0 la Politique de [...]","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-vc.php","meta":{"footnotes":""},"class_list":["post-6751","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions d\u2019h\u00e9bergement web et de noms de domaine - InfoXtreme<\/title>\n<meta name=\"description\" content=\"Ce que couvre notre h\u00e9bergement web, la gestion des noms de domaine, les renouvellements et les responsabilit\u00e9s de chacun.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info-xtreme.com\/en\/conditions-hebergement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions d\u2019h\u00e9bergement web et de noms de domaine - 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